Wavenet partners with Dialog Axiata and Bank of Ceylon in Launching a Landmark COVID-19 Relief Initiative in Sri Lanka

Supporting the national effort in the fight against COVID-19, Global Wavenet (Wavenet International (Pvt) Ltd) joined Dialog Axiata and Bank of Ceylon, as the Official Technology partner to establish Sri Lanka’s first National COVID-19 Integrated Home-based Care Solution – a consolidated hub combining a digital platform and an outreach centre to better manage home-based care of PCR positive and asymptomatic or mildly symptomatic patients, for the first time in Sri Lanka.

This project was initiated by the Ministry of Health (MOH), in collaboration with the Government Medical Officers’ Association (GMOA) of the country under the directive of His Excellency the President and Hon Minister of Health. In light of the increase in the significant numbers of COVID-19 positive patients, the fully-fledged integrated home-based care solution will help ease the burden on the hospital healthcare system and support COVID-19 patients presenting mild or no symptoms with a practical and hassle-free recovery process. The home-based care solution provides maximum comfort to asymptomatic patients, enabling home isolation with remote monitoring by a qualified doctor.

The integrated call centre is accessed through a toll-free, trilingual hotline powered by Dialog Axiata, and the Wavenet system provides connectivity between doctors and patients, along with an easy patient management system that caters to the requirements mandated by the MOH and the GMOA.

Wavenet developed the end-to-end Patient Management System with features and functionality that caters to multiple stakeholders of the project. Dialog Axiata provided the telecom service free of charge. The coordination and training and deployment of doctors at the District levels are facilitated by the GMOA in collaboration with the Ministry of Health. Clinical expertise is provided by the association of specialists in family medicine, University academics and specialists in different other medical specialities such as internal medicine, emergency medicine, paediatrics, and obstetrics.

Regional MOH departments are assigned to initially assess COVID-19 PCR positive patients, to decide on the suitability of patients for either home care or treatment at a medical facility. On assessment, the information of the patient designated for home isolation will be shared with the call centre for coordination with the patient and relevant health services. Based on the patient’s district, a doctor will be assigned by the system, who will be responsible for the daily remote monitoring and managing of the patient’s vitals, until the patient is fully recovered or admitted to a hospital.

The system developed by Wavenet eliminates a multitude of complex manual processes, while also providing a safe and efficient digital mechanism for ensure all health officials to better serve patients. The initial pilot project commenced in early June and has, to date, registered over 800 patients in the system. The project will commence rollout to the rest of the Western Province in Sri Lanka from 10th July and thereafter will be made available islandwide.

Commenting on the initiative, Hon. Pavithra Wanniarachchi, Minister of Health for Sri Lanka said, “We are pleased to initiate the national 1390 COVID-19 Integrated Home-based Care Solution to further supplement the country’s efforts in eradicating COVID-19. We are immensely grateful to the Bank of Ceylon for facilitating the call centre, Dialog Axiata for providing the necessary connectivity infrastructure, Wavenet International for extending the patient management system and the GMOA for deploying doctors and coordinating this project. The combined strengths of these parties and the efforts of this initiative will substantially facilitate the progress of the country’s long-term plans for pandemic control.

Suren Pinto, CEO, Global Wavenet commented on this occasion, “We take great pride in teaming up with Dialog to be the technology partner on this occasion. It is a testimonial of our commitment towards advancing the healthcare technology space in the country.”

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Global Wavenet is a leading telco software, systems, and infrastructure solutions provider to wireless and wireline carriers, with core expertise in delivering carrier focused solutions specializing in digital transformation of BSS and telco platforms through an extensive portfolio of messaging, voice, media, API orchestration and rich digital channel enablement.

Wavenet is a dynamic technology company with 19+ years of international experience in the Information and Communications Technology (ICT) sector, and has deployments in over 20+ countries, spanning across Oceania, APAC, Africa and Latin America.

With our Head Office located in Singapore, our Tech Hub operates from sunny Sri Lanka which won the Global Sourcing Award (GSA) for the ‘Delivery Destination of the Year’ in 2019. We serve a global clientele through our seven offices located around the world in Colombia, Honduras, Kenya, Sri Lanka, Malaysia, Singapore, and Australia.